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FAQ

This section contains information related to a range of frequently asked questions. If your question isn't listed or you require further support you may wish to contact a Universal Helpline.

Who will I be speaking to?
What can I expect if I contact you?
Why don't you give advice?
What supplies do you give out?
What can I talk to you about
Can I talk to a volunteer about suicide?
Does Nightline record any information about its callers?
Does Nightline have a complaints procedure?
Who will find out what I've talked about?
Do you give out information?
Does Nightline provide the morning-after pill?
Where does lost property go?
What do I do if I need a replacement university card?
What do I do if there is a problem with my key or I am locked out of my room?
What are the opening times of...?
  • Who will I be speaking to?

    All our volunteers are students who have been trained in active listening.
  • What can I expect if I contact you?

    Nightline offers a safe and calm space to discuss anything you'd like, whether it's a particular problem or you just want someone to chat to. We won't tell you what to do, and you can take as long as you'd like. Even if you can't find the words, we'll stay with you and will be there to talk whenever you are ready.
  • Why don't you give advice?

    We are not trained to give advice, as we feel that we do not know what the best option for you is. Our volunteers will let you direct the conversation in any way you want, as we do not want to interfere.
  • What supplies do you give out?

    We give out free condoms, non-latex condoms, lube, pregnancy tests, tampons, sanitary towels, ear plugs and attack alarms, as well as bus timetables, and other info leaflets. If you'd like to get any of these, feel free to come to our building (between New and Old Rootes) and ring the doorbell. You do not have to come inside, our volunteers can give you these supplies at the door if you'd prefer. We also have an information stand in our hallway, so you can take away any leaflets you like without having to ring the doorbell or let anyone know.
  • What can I talk to you about?

    Nightline is here to listen to anything that is on your mind. No problem is too big or too small and you can take all the time you need.
  • Suicide

    Yes, you can discuss anything that's on your mind with our volunteers. We will not interfere or tell you what to do. We can call emergency services for a caller, but only if they request for us to do so.
  • Does Nightline record any information about its callers?

    We take brief records of calls for statistical purposes with no identifying information. If you'd like to find out more, you can access our full confidentiality policy here: https://www.warwick.nightline.ac.uk/policy
  • Does Nightline have a complaints procedure?

    If you'd like to make a complaint about our service, please email nightline@warwick.ac.uk with more information and we will respond to you within 48 hours.
  • Who will find out what I've talked about?

    You can access our full confidentiality policy here: https://www.warwick.nightline.ac.uk/policy
  • Do you give out information?

    Nightline is a non-advisory service. However, we are able to give out information about other useful services, which are also on our website https://warwick.nightline.ac.uk/info
  • Does Nightline provide the morning-after pill?

    Unfortunately, Nightline is unable to give out the morning-after pill. However, we are able to give out information about services that provide this. This is available here: https://www.warwick.nightline.ac.uk/info/children#children-emergency-contraception
  • Where does lost property go?

    Lost property is handed to Student Reception (on the ground floor of Senate House) and can be collected during their opening hours. Clothing is kept for 2 weeks. Contact studentreception@warwick.ac.uk with any queries.
  • What do I do if I need a replacement university card?

    Replacement university cards are issued at Student Reception (on the ground floor of Senate House).
  • What do I do if there is a problem with my key or I am locked out of my room?

    If for any reason your key is bent, broken or has been lost, you can go to Student Reception (on the ground floor of Senate House) and ask for a replacement, which are given free of charge. Photographic ID may be required. If you are locked out of your room, in the first instance you can contact your Residential Tutor. If your Tutor is not available, you can contact Student Reception and if Student Reception is closed, you can contact Security on 024 7652 2083.
  • What are the opening times of...?

    Information on opening times of Warwick Retail Outlets and other services on campus can be found here: https://www.warwick.nightline.ac.uk/info/campus-services